Configure Omni Channel in Salesforce

#Omni-Channel can be effectively used to prioritize the work items, we can route the important work items to agents quickly. It is also used to manage the agents’ capacity so that they can be provided with the number of assignments they can handle. Omni-Channel is flexible, customizable feature, most importantly it can be configured declaratively without writing a single line...
Read More

Implementing Sales Cloud Einstein

Sales Cloud Einstein is a complete AI solution for sales teams that increases sales productivity with machine learning and business sentiment analysis. Sales Cloud Einstein includes automation of key processes, lead scoring, and insights about relevant accounts and opportunities. Please review the below table to understand more about Sales Cloud Einstein features. However in this article, we are going to...
Read More

Brand Your Community Snap-ins Chat

Salesforce has introduced a new way of connecting and communicating with customers by using the Live Agent through a lightning component: Snap-ins. We have already written about how to configure the live agent in communities , please find it here which is required to perform the steps mentioned in this article. Now we are going to discuss how to display...
Read More

A GUIDE TO MARKETING AUTOMATION

What is Marketing Automation: Marketing automation is a process where a software platform helps you to automate your marketing and sales engagement to generate more leads and take better measures for marketing success. It automates and measures marketing tasks and workflows so that companies can increase operational efficiency more effectively and grow revenue faster. It replaces old manual and repetitive...
Read More