Brand Your Community Snap-ins Chat

Salesforce has introduced a new way of connecting and communicating with customers by using the Live Agent through a lightning component: Snap-ins. We have already written about how to configure the live agent in communities , please find it here which is required to perform the steps mentioned in this article. Now we are going to discuss how to display...
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A GUIDE TO MARKETING AUTOMATION

What is Marketing Automation: Marketing automation is a process where a software platform helps you to automate your marketing and sales engagement to generate more leads and take better measures for marketing success. It automates and measures marketing tasks and workflows so that companies can increase operational efficiency more effectively and grow revenue faster. It replaces old manual and repetitive...
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Amazon Connect Integration with Salesforce Service Cloud

What is Amazon Connect: Amazon Connect is a cloud-based service made to simplify your contact center needs. With Amazon Connect, companies can improve their customer service experience at a lower cost while being able to scale with business needs. The Amazon Connect CTI connector brings the power of Amazon Connect to Salesforce Service Cloud. Sign Up for an AWS Account...
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Introduction to Marketing Automation

What is Marketing Automation? Marketing is a process that cannot be done by just sitting in one place. We need to attend meetings, send out a bunch of e-mails, set up some blogs which cannot be done in one day because it’s stressful, tiring until a solution was introduced which not only takes a little bit of weight of our...
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