Salesforce.com is a market leader in providing business solutions in the cloud on a subscription basis. Their flagship product is its on-demand Customer Relationship Management (CRM) solutions. CloudFountain Inc. assists customers in maximizing ROI by delivering solutions at low cost and with maximum value that integrate across the enterprise.

Experience

We work with our clients to focus on company goals, new opportunities, and promote visibility into their entire business operations. The list below highlights the areas in which our consultants have Salesforce.com experience:

  • CRM – Customer Relationship Management
  • Dashboards & Reporting – Provides correct picture to the Executive stakeholders.
  • Sales Cloud – Enables smarter and quicker sales.
  • Marketing Cloud – Enables marketers to deliver the right message at the right time.
  • Service Cloud – Enables 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalized service.
  • Chatter – Improves communication across organization and customers
  • Communities – Keeps customers and partners informed about offerings and share knowledge.
  • Marketing Automation – Marketo, Pardot, etc. implementation
  • Sites – Develop websites with the support of robust Salesforce.com
  • Business Processes – Workflows, Process Builder, Visual Workflow
  • Data Migration & Integration – Integrate Salesforce with back-end ERP, MDM, Datawarehouse/BI.
  • Salesforce Knowledge – Share knowledge articles and categorize them.
  • Salesforce Customization – Apex, Visualforce, Lightning, Bootstrap, JQuery, Angular JS development with Salesforce.com. Develop Single Page Application (SPA), Responsive Design pages for multiple devices.

Customer Service:

Service Cloud, the world’s #1 customer service application, allows you to deliver revolutionary customer service, support & case management from the cloud.Service Cloud enables you to:

  • Close cases faster.
  • Provide smarter self-service.
  • Personalize customer care.
  • Deliver support through various channels e.g. social networks, phones, emails, apps, etc.
  • Live chat with customers via web.
  • Route cases/work to employees based on availability and skills.

Sales & Marketing:

Salesforce.com is world’s No.1 CRM & Sales force automation application. We have the capabilities to implement Sales & Marketing Cloud and its complete set of tools.

Sales Cloud enables you to:

  • Close more deals
  • Convert more Leads. (Increase your lead conversion by 43%)
  • Opportunity management
  • Marketing Automation
  • Improve Sales Productivity by 44%
  • Increase revenue from new and recurring customers by 37%

Marketing Cloud is a unified engagement platform for developing personal relationships with consumers. Salesforce provides following tools built on unified platform:

  • Journey Builder: Create 1-to-1 consumer journeys across all channels and departments.
  • Pardot: Unite marketing and sales on a single platform for B2B marketing automation.
  • Email Studio: Build personalized email campaigns with the world’s #1 email marketing platform.
  • Salesforce DMP: Capture and activate data from any source on a unified platform.
  • Salesforce Data Studio: Power your marketing with data from the world’s largest premium data ecosystem.
  • Social Studio: Listen, publish, and engage with your consumers across social media channels.
  • Advertising Studio: Target 1-to-1 advertising using your CRM data to acquire and re-engage consumers.
  • Mobile Studio: Personalize mobile interactions including SMS, push notifications, and group messaging.