How & What: Salesforce Platform Events (Part 1)

Platform Events Platform Events are based on Event-Driven Architecture(EDA). EDA is a framework to define the production, detection, consumption of, and reaction to events. The two components of EDA are: event creators and event consumers. Event creators responsibility is to just create the event and Event consumers responsibility is to know when the event occurs and take an action. In EDA,...
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Salesforce Lightning Flow

What is Lightning Flow? Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience. With Lightning Flow, you can create guided, visual processes with Lightning components and easily add them to a record, app, portal, and console. Wait, I think I know Visual...
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Configure Omni Channel in Salesforce

#Omni-Channel can be effectively used to prioritize the work items, we can route the important work items to agents quickly. It is also used to manage the agents’ capacity so that they can be provided with the number of assignments they can handle. Omni-Channel is flexible, customizable feature, most importantly it can be configured declaratively without writing a single line...
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Implementing Sales Cloud Einstein

Sales Cloud Einstein is a complete AI solution for sales teams that increases sales productivity with machine learning and business sentiment analysis. Sales Cloud Einstein includes automation of key processes, lead scoring, and insights about relevant accounts and opportunities. Please review the below table to understand more about Sales Cloud Einstein features. However in this article, we are going to...
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Brand Your Community Snap-ins Chat

Salesforce has introduced a new way of connecting and communicating with customers by using the Live Agent through a lightning component: Snap-ins. We have already written about how to configure the live agent in communities , please find it here which is required to perform the steps mentioned in this article. Now we are going to discuss how to display...
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