How & What: Salesforce Platform Events (Part 2)

In our last blog post, we’ve explained what Platform Events are and how to publish them in Salesforce. In this post, we’ll be talking about Subscribing/Listening to the Platform Events to be notified of the latest news. You can receive event notifications via Apex triggers, process builder, and visual flows. Subscribe with Apex Triggers Apex Triggers receive event notifications from...
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How to configure Live Agent in Communities

Live agent always require a proper configuration as you will be creating skill set, profiles, Configuration and deployment. This article helps you to configure Live agent in communities without any coding using the feature called Snap-ins. Enable Live Agent Live Agent is the Service Cloud feature that allows you to chat with customers directly from your website. From Setup |...
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Assign different lightning pages to specific profiles/application

Create different lightning pages for each and every object and assign it to the specific profiles/application. This is the step by step guide on creating a new lightning application, new record detail page for any given object and assign it to specific profiles and our own application. 1. Creating a new Lightning Application Click on Setup | App Manager |...
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User is inactive but still appears on forecast information!

Issue : User is deactivated but still appears in forecast result.   Description : Most salesforce sales users have come across this specific issue where their team member is deactivated but their opportunity is appearing in forecast results. In theabove-mentionedd image, the user Benjamin Frank is a sales guy who has more opportunities in pipeline. But the user is deactivated and his opportunities...
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Integrate Salesforce with MS Exchange using Riva

For any Cloud-Based CRM Sync Service for Exchange, Notes, and Google; Riva Cloud is the quickest and easiest way to sync your CRM and email system. Riva Cloud was the first cloud-based CRM sync service to support multiple CRMs. Riva also provides sync features to: increase sales drive CRM value reduce flip-flopping between applications Deliver seamless access to Salesforce contacts, calendars, tasks, opportunities,...
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