How & What: Salesforce Path

One of the main concerns of Salespersons or anyone using Salesforce is not having a complete picture of what stage a lead/opportunity/order/case is in the business process and what needs to be done at different stages to progress it further. A standard page layout doesn’t have the provision to be able to highlight this information in a cleaner way. This...
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Gamification – Key to enhance customer service experience

“Delight your employees to Delight your Customers” Good customer service is an integral part of any organization. “Gamification is not about turning work into a game, but is instead about offering a new means by which employees can be better engaged through performance quantification, rapid feedback loops and a sense of progression” says Adam Holtby, research analyst at Ovum. In other...
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