How & What: Salesforce Duplicate Data Management

Maintaining accurate, clean data is one of the most critical things you can do to get the most out of Salesforce. It builds the trust of your team and helps you work toward complying with various data security and privacy laws. Manage Duplicates Salesforce finds and handles duplicates using a combination of matching rules and duplicate rules. Duplicate rules and...
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Configure Omni Channel in Salesforce

#Omni-Channel can be effectively used to prioritize the work items, we can route the important work items to agents quickly. It is also used to manage the agents’ capacity so that they can be provided with the number of assignments they can handle. Omni-Channel is flexible, customizable feature, most importantly it can be configured declaratively without writing a single line...
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