What is RPA (Robotic Process Automation)?

RPA: Robotic Process Automation. What it is and why you should implement it Throughout the world technology advances at an increasingly fast rate, which is why estimates show that in the coming years up to 45% of work duties will be automated while most client interactions will be made with emergent technology. This technological advance has always been referenced from...
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How & What: Salesforce Platform Events (Part 2)

In our last blog post, we’ve explained what Platform Events are and how to publish them in Salesforce. In this post, we’ll be talking about Subscribing/Listening to the Platform Events to be notified of the latest news. You can receive event notifications via Apex triggers, process builder, and visual flows. Subscribe with Apex Triggers Apex Triggers receive event notifications from...
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How & What: Salesforce Platform Events (Part 1)

Platform Events Platform Events are based on Event-Driven Architecture(EDA). EDA is a framework to define the production, detection, consumption of, and reaction to events. The two components of EDA are: event creators and event consumers. Event creators responsibility is to just create the event and Event consumers responsibility is to know when the event occurs and take an action. In EDA,...
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Salesforce Lightning Flow

What is Lightning Flow? Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience. With Lightning Flow, you can create guided, visual processes with Lightning components and easily add them to a record, app, portal, and console. Wait, I think I know Visual...
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Configure Omni Channel in Salesforce

#Omni-Channel can be effectively used to prioritize the work items, we can route the important work items to agents quickly. It is also used to manage the agents’ capacity so that they can be provided with the number of assignments they can handle. Omni-Channel is flexible, customizable feature, most importantly it can be configured declaratively without writing a single line...
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