Salesforce Lightning Data Service (BETA Summer’17) to the rescue!

Salesforce is introducing Lightning Data Service Beta version in Summer ’17 release. This will prove to be a very useful and exciting feature for the developers. Consider Lightning Data Service a response to Standard (Set) Controller for VisualForce pages. Lightning Data Service allows to load, create, edit, or delete a record in your component without requiring Apex code as well...
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(Don’t) Send Emails with Apex!

Just came across a situation where suddenly the client started receiving this error: SINGLE_EMAIL_LIMIT_EXCEEDED I was surprised to see that since I never recommend to send emails using Apex. The limit of 5000 emails per day is too tight. Following aspects should be driving the design: Send emails through workflows/process builders etc. If you have to send emails through Apex:...
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Gamification – Key to enhance customer service experience

“Delight your employees to Delight your Customers” Good customer service is an integral part of any organization. “Gamification is not about turning work into a game, but is instead about offering a new means by which employees can be better engaged through performance quantification, rapid feedback loops and a sense of progression” says Adam Holtby, research analyst at Ovum. In other...
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