Salesforce has introduced a new way of connecting and communicating with customers by using the Live Agent through a lightning component: Snap-ins.

We have already written about how to configure the live agent in communities , please find it here which is required to perform the steps mentioned in this article.

Now we are going to discuss how to display company logo, company banner, Agent avatar, waiting state image in that chat window.

Adding the logo’s and images to the documents folder:

  • Navigate to Documents Tab | Create a New Folder with Read/Write Permission and Give Access to all users by selecting “This folder is accessible by all users”
  • Once the folder is created, Click on that Folder and Click “New Document”.
  • Enter Document Name | Select “Externally available image” | Ensure the folder is the one which you have created | Choose File | Click Save

Upload document to Salesforce.

  • Open the Folder which you have created and click View for your document.

  • Copy the URL as mentioned below.
  • Go to Community Builder (Setup | Customize | Communities | All Communities | Click “Builder” next to your community).
  • Go to Page Structure, Choose “Snap-ins” component, Paste the URL in Pre-chat Background Image URL (See reference image below).
  • Similarly, upload all the documents, get their URL and paste it in Agent Avatar, Company logo page. This is how it will appear.

Note: Required Dimensions for the images:

Pre-Chat Banner: 320 * 100

Minimized Logo: 25 * 25

Waiting State: 200 * 60

Agent Avatar: 40 * 40

We would love to hear your feedback and understand how we can improve upon it.

Author: CloudFountain

We started as a side business in 1999 and have since grown to become a leading provider of IT solutions for businesses. With around 30 employees across several countries, we offer a wide range of services, including IT support, hosting, and custom software development. Over the years, we have served approximately 1000 customers, ranging from small startups to large enterprises. Our mission is to provide cutting-edge technology solutions that help our clients achieve their business goals. We pride ourselves on our exceptional customer service and attention to detail, and we work closely with each client to understand their unique needs and provide tailored solutions that meet their specific requirements. At CloudFountain, we believe that technology can be a powerful tool for growth and success. That’s why we stay on top of the latest trends and advancements in the industry, so we can provide our clients with the best possible solutions. Whether you need IT support, hosting services, or custom software development, our team of experts is here to help. Contact us today to learn more about how we can help your business succeed.

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