Is RPA right for my company?

In our previous article, we introduced the concept of RPA (Robotic Process Automation). Here we will try to address some of the assumptions that arise when considering whether RPA makes sense for a company irrespective of its size or the industry.

Will RPA replace the humans in the workforce?

While RPA leans toward replacing the tedious repetitive tasks which are human error prone, it does not entirely replace the human workforce which is the life of the company. RPA is intended to improve the efficiency and productivity of people working in a company. No system, whether it’s AI or RPA, is intelligent enough to replace the rational mind of a human being and in essence human beings are indispensable.

RPA processes or robots can make mistakes

You are spot on! YES, RPA processes or robots can make mistakes, IF there is a flaw in their design. These robots will follow their instructions to the T and are not capable of correcting the flaw in their instructions. Hence testing RPA robots is extremely critical and crucial, it cannot be stressed any further.

APIs can be used instead of RPAs for automation

You are again right! I guess it’s a good day to buy a lottery ticket. Now back to the Assumption, there’s a huge caveat here. You can avoid RPA completely and build your automation using APIs, but why would you do that? It proves to be extremely cost ineffective and error prone. The major benefit of using RPA is to make the processes cost effective and not error-prone. RPA is designed to replicate human behavior at a large scale.

RPA works only in certain industries

As long as you are not in the niche area of making handmade samurai swords, it’s safe to say RPA will be useful for your industry. Every industry has tasks which human beings do that are repetitive in nature and prone to error. These are the areas that RPA targets to alleviate.
Here are some examples of tasks that RPA can address:
– Claims processing in the Insurance industry. Well, based on my experience in the insurance industry, I can say there are many tasks that are prime for RPA.
– Detecting fraud in banks and the payment processing industry.
– Detecting insider attacks in Salesforce CRM applications across any industry.
– Order management and processing, and logistics in retail and ecommerce.
RPA is costly
There, there! RPA is meant to be cost effective and would not be taken kindly if it was burning a hole in the proverbial pocket. RPA does have an initial implementation cost, however it is not as significant as BPM software or the famous API solution. Additionally it results in cost reduction in the processes and saves human hours thereby reducing expenditure in other areas.

Well, I hope I have provided some food for thought here for RPA and automation inside your organization, in line with UIPath vision to enable every customer to deliver ‘a robot for every person’ in the organization. As always, I value your feedback and am available to help your organization.

Author: CloudFountain

We started as a side business in 1999 and have since grown to become a leading provider of IT solutions for businesses. With around 30 employees across several countries, we offer a wide range of services, including IT support, hosting, and custom software development. Over the years, we have served approximately 1000 customers, ranging from small startups to large enterprises. Our mission is to provide cutting-edge technology solutions that help our clients achieve their business goals. We pride ourselves on our exceptional customer service and attention to detail, and we work closely with each client to understand their unique needs and provide tailored solutions that meet their specific requirements. At CloudFountain, we believe that technology can be a powerful tool for growth and success. That’s why we stay on top of the latest trends and advancements in the industry, so we can provide our clients with the best possible solutions. Whether you need IT support, hosting services, or custom software development, our team of experts is here to help. Contact us today to learn more about how we can help your business succeed.

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